Frequently asked questions
With such a unique product, we know you have questions.
You can get some answers to the most common questions below. You can also find answers in the booking details page.
Don’t see your question or answer, feel free to contact us for further details.
Where are we located?
At the bottom of Swift street, at the foot of china town. Where CRAFT Beer Market and Tug eatery are located there is the Canoe Marina ramp between them. Proceed down this ramp and on the right side, you will see our floating dock and shack.
At the bottom of Swift street, at the foot of china town. Where CRAFT Beer Market and Tug eatery are located there is the Canoe Marina ramp between them. Proceed down this ramp and on the right side, you will see our floating dock and shack.At the bottom of Swift street, at the foot of china town. Where CRAFT Beer Market and Tug eatery are located there is the Canoe Marina ramp between them. Proceed down this ramp and on the right side, you will see our floating dock and shack.
At the bottom of Swift street, at the foot of china town. Where CRAFT Beer Market and Cafe Malabar are located there is the Canoe Marina ramp between them. Proceed down this ramp and on the right side, you will see our floating dock and shack.
Do you have a bathroom?
No, we have partnered up with CRAFT Beer Market just up the dock. Our customers are free to use their bathrooms from 11 AM -10 PM. If you’re arriving before 11 AM, please use the washroom en route, or visit a cafe in Chinatown (the closest option). Thanks for understanding that we’re not able to have washrooms on the docks.
Are we allowed to bring alcohol with us on board?
No, alcohol is not permitted on our boats. If you sneak booze onto our boats, you will be personally liable for any damages done to our boats and fines incurred.
Are we allowed to bring our own snacks?
Definitely! You are more than welcome to bring your own food. At this time, we don’t sell snacks but we hope to offer that again in the future.
Are kids allowed on your boats?
Kids have to be 12 years or older to ride on our Hot Tub Boats. Our insurance does not cover passengers under 12 years of age. There is a Kids rate for passengers aged 12-18 at $45 per person.
Can we have more than 6 people in our boat?
No. If there are more than 6 passengers our insurance is void and can put the safety of the vessel at risk, so we can absolutely not have more than 6 people. If you like, you can book two boats if our schedule permits it and have 7-12 people.
Do you reuse water from previous rentals? Are there chemicals in the water?
We never reuse water from previous rentals. You are guaranteed to have fresh, clean water at 40 degrees, every time!
Is there a changing area?
Yes, we have a changing area in our shack that can accommodate two people at a time
Do we have to pay at the time of booking or can we pay when we arrive?
We require a deposit at the time of booking (whether online or over the phone/ in-person). The deposit is for two passengers plus taxes which totals $210.
If we book for two people, can we add more people at the time of our booking?
Definitely! As long as there’s no more than 6 passengers total on the boat, we can add people to your rental at any point after you book leading up to the time of your booking..
Are we guaranteed the boat to ourselves?
Always. It is a private rental so whether you have two people or six in your booking; you will have the boat to yourselves.
Map of the Hot tub boat operational area (2026) ?
Map of the BBQ boat operational area (2026)?
Can Hot Tub Boat Victoria share photos from my trip?
Guests often capture great moments during their Hot Tub Boat experience and share them on social media. If you tag @hottubboatvictoria, we may reshare your photo or video on our social media or website to highlight the experience.
We always try to credit the original creator when possible. If you would prefer that we do not share your content, simply contact us and we will happily remove it.
What happens if the weather is bad on the day of our booking?
Hot Tub Boat Victoria operates in most weather conditions, including light rain and cooler temperatures. The hot tub water stays hot and many guests actually enjoy the experience even more in cooler weather.
If weather conditions become unsafe to operate (such as high winds or severe weather), our team may need to reschedule or cancel the booking. If this happens, we will contact guests as soon as possible to arrange a new booking time.
